Shipping policy

Last updated: October 30, 2026

Where we ship

We currently ship within Canada. US shipping is coming soon.

How your order ships

Every LuxeLoop piece is packed and shipped directly by one of our partner jewellery studios. Most orders ship within a few business days. If your order includes pieces from more than one studio, they may arrive in separate packages.

As soon as your order ships, you'll get an email with tracking.

Delivery times and costs

Shipping options, costs and estimated delivery times are shown at checkout. Delivery times are estimates and can be affected by carrier delays, weather and holiday volume.

Holiday orders

Carriers get very busy in December. If you're ordering a gift, order early to make sure it arrives in time.

Taxes

Applicable Canadian sales taxes (GST/HST/PST/QST) are calculated at checkout.

Lost or delayed packages

If your tracking hasn't updated in a while or your package hasn't arrived, email us at sairajsinhrathod@gmail.com with your order number and we'll help sort it out.

Address changes and cancellations

Please double-check your address at checkout. If you need to change or cancel an order, contact us as soon as possible. Once an order has shipped, we can't change it.